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Frequently Asked Questions (FAQ)



OUR PRODUCTS


GARAGE SHELVING

What kind of warranty do the shelves have?

We offer a lifetime warranty for the shelving, which covers any manufacturer defects, installation, and a load capacity of up to 1,000 lbs per 4 feet.

What material is the shelving system made of?

All shelving systems we offer are built with industrial-grade steel.

What additions can be made to the shelving?

Our shelving, Monkey Bars Shelves, are designed to hold a huge variety of hooks, bars or accessories. We have everything from ball bags to bike racks.

What is the weight capacity of shelving?

They can hold up to 1,000 pounds per 4 foot section of shelving.


GARAGE CABINETS

What are the garage cabinets made of?

We use a thermal-fused laminate for our cabinets, and everything is held together with sturdy wooden dowels and screws. Cabinets come in a variety of colors, designs or wood patterns. This melamine material won’t warp over time, and are resistant to moisture.

Why are the garage cabinets mounted up off the floor?

Cabinets are mounted off the ground to better protect them from water damage.

Do you provide custom sizes or dimensions for cabinetry?

Cabinets are all built-to-order. Sizes and configurations are all custom to fit your needs and space.


OVERHEAD RACKS

What types of overhead racks do you carry?

We carry a motorizing option and a stationary option that can be installed in a couple of ways.

How much weight do the overhead racks hold?

Our stationary racks are rated to hold up to 1,000 pounds when mounted to a wall, and 750 pounds when hanging free from the ceiling. Our motorized racks can hold 350 pounds.

What items are best stored on overhead racks?

A good rule of thumb is most items you would normally keep in a storage unit are perfect candidates for overhead garage storage.

What are the differences between motorized overhead racks and normal racks?

There are a couple of differences between the two types of racks. Stationary racks hold more weight, but you usually need a ladder to get to them. Motorized racks move up and down for easier access.

How the motorized overhead racks work?

These racks use a pulley system to raise and lower the metal frame. You control the rack by using a phone app.

What are the overhead storage racks made out of?

These overhead racks are made with a sturdy, strong steel frame.


GARAGE FLOORING

How long does a floor installation take?

Everything depends on the size of the garage, but typically Swisstrax floor tiles only require a couple of hours to install. There are both one and two day flooring options.

Does everything have to be out of the garage during the floor installation?

Yes. The process is much smoother and quicker when the space is already empty.

What is the difference between polyurea coatings and epoxy coatings?

We offer a special epoxy coating that is specifically formulated to be highly durable and protect the concrete floor. It is effective at it’s job, although all epoxy flooring will inevitably fade and yellow if exposed to direct sunlight. Heat can also cause it to become slightly sticky. Polyurea is more stable and will last much longer than epoxy. Polyurea coatings are resistant to damage, like the epoxy, but also withstand chemicals and UV rays. They don’t fade or yellow, are impervious to most liquids.

When can I start using my new floor?

Flooring up to 800 sq ft is a one day process. Over 800 feet is usually two days.

Is the floor covering slippery?

Swisstrax floor tiles are made with a combination of rubber and plastic, so they are not slippery when wet. Floor coatings are resistant to moisture, so they can get slick when wet. We added a layer of chips to the coatings to provide more texture, which helps with that. If this is a specific concern, however, we can also add a special anti-slip product to the topcoat for an extra charge.

How do I clean my new floor?

Bristle brooms, mops, or a light power wash are all effective. Coatings are impervious to oil and most chemicals, so spills can simply be wiped up without staining.

Are the resins used harmful to me or the environment?

Not at all. Unlike some cheaper kits, we use a formula that has a high solids content, which has fewer solvents and releases less VOCs into the air.

Does the floor scratch?

No. All of our flooring systems are highly resistant to damage.

Does the flooring leave a smell?

No.

Do you offer a warranty on flooring?

The polyurea flooring has a lifetime “adhesion” warranty. Swisstrax are warrantied for 10 years.


PROCESS: FROM START TO FINISH


What happens when I fill out a Contact Form?

The information you enter is sent to our team right away. We will contact you as soon as we can to answer your questions or set up a time to meet up. We usually attempt to call 3-4 times, but won’t continue to spam you with messages or calls if we can’t get a hold of you then.

How long do the in-home consulations take?

Consultations typically take between 15-30 minutes, but can sometimes take up to an hour for really big jobs.

Do I get the estimate during the consultation?

Not right away. We will try to give you an idea of what to expect, but your won’t get specifics until afterward. After the consultation, we will create a 3D model of the finished garage and email that to you with a detailed estimate.

How long is a typical installation?

Most non-cabinet storage jobs are completed in a matter of hours. Storage with cabinets can take a bit longer. 99% of storage installs are completed within a single day.


BUSINESS INFORMATION


Your website says you’re an authorized Gorgeous Garage dealer. What does that mean?

Gorgeous Garage is a trend-setting company in the garage enhancement industry throughout the United States. They created the revolutionary Monkey Bars shelving systems, and developed a garage storage system based around the concept of creating more space in the garage. We are the exclusive dealers of Gorgeous Garage products in the Jacksonville area. As such, we handle all the sales and installations of these products and solutions. For more information about what Gorgeous Garage does, check out their website.

Do you charge for in-home consultations or estimates?

No.

Do you have a showroom or storefront I can visit?

We do not have a showroom, but we do have a warehouse that can be visited by appointment only.

Can I install Gorgeous Garage products myself?

Because we want to make sure the products are all properly installed and warrantied, we do all installations ourselves. Labor costs are included with the price of the product.

Do you operate on the weekend for estimates or installations?

Typically, Saturdays can be available for estimates only. We do, in very rare cases, schedule appointments for installations on Saturday.

Are you an accredited and insured company?

We are licensed and insured with liability and workers’ comp.

Do you offer any discounts or offers (veterans, seniors, referrals, etc.)?

We have some different promotions that we run. We also offer discounts for veterans, military, police, etc.


MISCELLANEOUS


Does the price of the product include installation?

Our pricing is all inclusive. Tax, labor, warranty, etc.

Will the consultant give me a design, or do I tell him/her what I want?

This is completely up to you. We want to work with you to create the design you want. Whether you want to let us know what your vision is, or you want us to make recommendations, we’re just here to help you get the most out of your garage.

Does it matter if I get flooring or storage first?

No, not unless you get both at the same time.